To manage people, you need to know where emotions come from, because people are motivated to do things based on their emotions.

We talk to ourselves and think about the things that are happening to us, the things that have happened to us, and the things we think will happen to us. This is our personal internal drama that we shape and script with our thinking. And that drama generates fear, love, happiness, anxiety, joy and all the other emotions.

Other people cannot see our thoughts, our script, or the personal drama we create within ourselves, even though it is very real to us. They just see us, and our behaviour, and they do that through the lens of the different script they are running.

Likewise, you cannot see the internal scripts that people on your team are running. But you can affect their scripts, and thus their emotions and motivation, by what you say and by what they see you do.

With this understanding, what could you do differently?

What else could you say, or say differently?

How do people who are great motivators do what they do?

Here are some tips on modelling great motivators.

My best wishes, Paul


By Paul Matthews – Speaker/Author/Consultant on Informal Learning and Workforce Capability
Author of “Informal Learning at Work: How to Boost Performance in Tough Times
Connect with Paul on LinkedIn