Val Lawson

Alchemy topics

Internal Communications

Areas of expertise

  • Internal communications
  • Stakeholder engagement
  • Relationship management
  • Partnership working

About the author

Val Lawson identifies and implements practical solutions to business requirements that improve organisational efficiency and effectiveness, and are facilitated by sound internal communication and stakeholder engagement.

Her experience includes planning and management of strategic change programmes in commercial and voluntary sectors; implementation of new tools, techniques and systems; design, build and roll out of workforce development programmes and events.

Recently, Val has

  • Led a strategic change programme focusing on developing longer term, deeper and broader customer relationships (500 staff at 40 UK centres)
  • Introduced improved evaluation approach to obtain more objective feedback on effectiveness from users, creating reports showing comparative information for senior management team (charity: 50 centres and 1000 staff)
  • Recommended different ways of working for a dispersed team of specialists to maximise effective use of skilled resources (charity with 200 staff).

Val’s career began in the IT sector; after initial technical roles, she moved to ICL in a line management role focused on graduate development.   After a career break, Val returned to the IT sector in 1990, joining Xavier (a small software house] where she supported directors of small businesses during the implementation of new systems.  In 1994, Val moved to Xansa, a larger IT organisation, where she progressed quickly in their training company with roles in sales and key account management before joining its business management team as Portfolio Manager.

Transferring to Xansa Consulting in 1999, Val’s assignments focused on change and communications during major projects to introduce new technology, new processes and the organisational changes related to joint ventures, mergers and acquisitions.

Some recent clients

Val began working independently in 2002 and has led strategic change programmes for British Red Cross, TNG Limited and ICAN.  In 2007, she became Chief Officer at Vale Volunteers in Aylesbury.  Val is also heading up a partnership and participation programme to support consultation by local government with the voluntary sector.


  • Fellow Chartered Management Institute
  • National Chair of Women in Management, 2006 to present
  • Licentiate Member, Chartered Institute of Personnel & Development, 2000-present
  • NVQ5 in Management, 1998
  • Open University Executive Diploma in Management, 1999