Derek Bishop

Alchemy topics


Areas of expertise

Customer Experience Culture
Cultures of Innovation
Rapid growth Cultures
Next Generation leadership
Next Generation organisations

About the author

Formerly head of customer service at AXA, Derek Bishop has over twenty years experience of leading people and delivering business results in high volume and complex environments.

As an expert on culture change, leadership development and customer experience he is considered one of the leading thinkers on creating high-performance businesses.

As well as being an author and speaker Derek is the co-founder of boutique agency Culture Consultancy and works with leadership teams of global organisations, helping to deliver sustainable performance improvements through successful organisational culture change.

Thanks to his unique skill set, experience and thought leadership perspectives, Derek is also a trusted advisor to several CEOs and senior teams around the world.

Some recent clients

  • John Hogg
  • First
  • Zurich
  • AXA
  • Arriva
  • Cisco
  • RCI Banque
  • Deutsche Bank
  • Lloyds Banking Group
  • Quality Solicitors
  • JP Morgan
  • Nationwide


Building a culture of innovation x125Forthcoming book: Building a Culture of Innovation – A Practical Framework for Placing Innovation at the Core of Your Business


Culture Consultancy