Someone sent me this quote. Thanks Ella 🙂
I have seen it before, but it resonated with me today because I saw a rather ugly incident in a supermarket.

“I am thankful for all those difficult people in my life. They have shown me exactly who I do not want to be.” Author unknown.

What difficult interactions have you had, or seen, recently where this quote applies?

What have you changed, or committed to change, as a result?

If you are not sure what triggered the difficult interaction, you could use this simple drama triangle model to find out. It helped me understand that ugly incident I saw in the supermarket today.

My best wishes, Paul


By Paul Matthews – Speaker/Author/Consultant on Informal Learning and Workforce Capability
Author of bestsellers “Capability at Work: How to Solve the Performance Puzzle
and “Informal Learning at Work: How to Boost Performance in Tough Times
Connect with Paul on LinkedIn