My gym has two keypad operated revolving doors that can be used to go in or out.
Yesterday there were new signs that said, ‘No Entry’ on one door, and ‘Enter here’ on the other.
There is seldom a queue, and anyway, they are glass doors so people can sort it out themselves. Talk about micromanaging!
What would you think if you saw those signs?
I was intrigued, so I asked why they were managing which doors people could use. It transpired that one door was faulty and could not be used to enter, but was OK to exit through.
The subtext for their message was telling us we couldn’t figure out which door to use. Not a great message for their customers.
Maybe a better sign would have been ‘This door is faulty. Please use the other one until we fix it. Thanks’
Look around you at the signs and rules posted on walls and doors and cupboards. What do they really say? What does that mean about the culture?
Here are a few tips on effective internal comms.
My best wishes, Paul
By Paul Matthews – Speaker/Author/Consultant on Informal Learning and Workforce Capability
Author of bestsellers “Capability at Work: How to Solve the Performance Puzzle”
and “Informal Learning at Work: How to Boost Performance in Tough Times“
Connect with Paul on LinkedIn