As a manager things get thrown at you; often lots of things, some with important deadlines.

Your job is NOT to CATCH and then DO all these things. Your job is to CATCH and then DEAL with them.

What’s the difference?

Step 1 is the CATCH. This you must do. Ignoring or dropping things just makes you look unreliable. You will lose trust and credibility. So make the CATCH and let the person throwing it know what will happen to it. Keep a list of what you have caught and keep it updated as you do step 2.

Step 2 is to DEAL with what you have caught. This might mean throwing it back, throwing it sideways, delegating it, or keeping it on the shelf for a while, or sometimes doing it yourself. You need to decide what happens.

Your job is to assess what you CATCH. That is why people throw you stuff. They want you to think about it first, and then DEAL with it.

Clearly one of the tools for any manager to DEAL with things is delegation. How good are you at delegation?

My best wishes, Paul

By Paul Matthews – Speaker/Author/Consultant on Informal Learning and Workforce Capability
Author of “Informal Learning at Work: How to Boost Performance in Tough Times
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