“What you do speaks so loudly that I cannot hear what you say”. This lovely quote from Ralph Waldo Emerson highlights a common trap that many managers step into.

They speak of what should happen or what should change, and then don’t do it themselves.

Another quote you might know that is attributed to harassed parents is “Do as I say and not as I do”. As a manager you can’t get away with this. The people on your team are not children and you will lose all your credibility if you try to treat them like children.

Think through the rules you have around your workplace and for your team, and notice which ones you think are for “them” and not for yourself.

Either dump the rule because it is well past its sell by date, or start following the rule yourself, or sit down with your team and come up with a new way of doing things that makes sense for everybody.

Alchemy – Communicating Change

Best wishes, Paul
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