Ask, “Do I want people to do different things or do things differently?”
In other words, do I want people to change WHAT they do, or HOW they do what they already do?
Now, hallucinate the future when the change is done. What would you notice about their behaviour that is different? Define the gap between their current behaviour and their ideal future behaviour. Get really clear about what you want, and the gap, so you can describe it easily. Write it down!
What’s stopping them right now from crossing the gap and doing the desired behaviours?
What are the barriers getting in the way?
Here’s a radical thought.
And you might like these tips on finding out the real drivers of the desire to change.
My best wishes, Paul
By Paul Matthews – Speaker/Author/Expert on Informal Learning and Workforce Capability
Author of new book “Learning Transfer at Work: How to Ensure Training >> Performance”
and bestsellers “Capability at Work: How to Solve the Performance Puzzle”
and “Informal Learning at Work: How to Boost Performance in Tough Times”
Connect with Paul on LinkedIn or see his website at paul-matthews.com