Blog and News
December 5, 2017

Getting to know the name of their dog by Martin Haworth

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We all know how valuable it is to build rapport and ultimately trust with people. It's not only a good way to lead (if that's your role), but it also is just a nice way to be and creates good, lasting relationships. When we create trusting relationships, we feel fulfilled and occasionally, it brings tangible

November 23, 2016

Do as I say – not as I do by Steve Lloyd

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Putting the learning back into the workflow Training as well as learning and development is undergoing quite a significant sea-change in thinking.  The realisation that traditional forms of training - face to face, online - no longer work in the manner that they used to, or ever worked in the manner that was intended, is

August 1, 2016

3 ways to increase learning in organisations full of experts

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If you want people to learn, then those people have to accept that there are things they don’t yet know.  That’s relatively easy when it’s abstract - ‘oh yes, there’s always more to learn’ - but a lot trickier if what they don’t yet know is important stuff that would make them better at the

June 9, 2016

Do as you would be done by: wisdom works

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"In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first, the other two will kill you." — Warren Buffet, CEO, Berkshire Hathaway It hasn’t been a good week for convincing the public of morality within business. With Sports Direct, BHS and other fraud cases in

April 27, 2016

Creative Goal Setting by Helen Jeffery

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Creative Goal Setting Have you ever stared at a blank piece of paper trying to set some goals? The harder you tried, the less inspiration you felt? SMART is an acronym commonly used to help set goals. It helps someone to look at their goals within a framework of them being Specific, Measurable, Achievable, Realistic

January 21, 2016

Early Bird or Night Owl?

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Some time ago, I spent 4 days trekking through the African Wilderness on the ‘Umfolozi Wilderness Trail’. As we sat around a camp fire on the first night, the ranger asked us to take our watches off and hand them over.ᅠ It seemed an odd thing to do, but he explained that we wouldn’t need them

December 10, 2015

The invisible element that can affect you and your team’s performance by Dawn Bentley

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The invisible element that can affect you and your team's performance All teams have an energy about them. You get a feel for how it would be to work with them and you can pretty soon decide whether you want to ‘be on their side’ or not. This ‘energy’ is best described by mood. How

November 10, 2015

Business Beliefs by Paul Z Jackson

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‘Beliefs’ are for things that aren't true. ‘Values' are for what you don’t do. Beliefs and values are abstract concepts that are prized by consultants who have fallen under the spell of psychologists. They in turn entice leaders and HR people to waste millions every year on identifying beliefs and values in their organisations. And

September 17, 2015

Leadership and Management to engage multi-generation reality of 21st century workplaces

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With Baby Boomers in the UK likely to be working longer than previous generations, three or four generations working at the same time in an organisation is no longer mere fantasy but a reality. For the first time in history, some organisations have four generations in the workplace: the World War II Generation (born 1929-1945),

October 22, 2014

Re-evaluate the Role of Internal Trainers

There’s always debate in large organisations around the pros and cons of using internal trainers over external. Questions are posed around real gains in efficiency, down-the-line benefits and whether we have people up to the job. I was on the receiving end of the decision to “go internal” many years ago. It became a pivotal

September 4, 2014

Embedding Triple Wins in Corporate Social Responsibility -myth or reality?

Corporate Social Responsibility (CSR) can deliver greater value and higher impact for companies, countries and communities, provided there is clarity about the business case for CSR. While some argue that businesses are driven to 'giving back' to society because of guilt about 'taking' resources and skills and damage to the environment in pursuit of profits,

July 18, 2014

What improvisation offers to leaders

Leadership and improvisational comedy are a curious mix. Yet they are increasingly found together, as leaders of the most creative and dynamic Silicon Valley companies – think Google, Pixar, Twitter – grow up with improv shows and classes as standard in their cultural and educational landscape. So, how does improvisation help one be a better,

June 20, 2014

Numbers, numbers and more numbers

In the security world we get very used to numbers. There are the numbers used to identify computers, IP addresses, pass codes to doors, pin numbers for cards, to calculate encryption hashes and so on. There are other numbers too – the 10 Steps to Cyber Security (Issued by BIS on behalf of CGHQ), and

June 4, 2014

Wicked Problems and Wise Teams

What does your team look like when it’s making tricky decision or dealing with “wicked” problems? You know, the problems that have no one right answer, where there’s no way of ever knowing if you’ve made the best decision. The ones with a lot of politics and unclear agendas, where the consequences are unclear, and

April 25, 2014

Every Day’s a Day at School

Yes, every day’s a day at school. It’s what you learn from, like clichés are only clichés because they are, mostly, true. And you do learn every day, even on Saturdays. I try to switch of but you can’t. For example, to support our Customer Service courses, you can’t help but soak up our own