Blog and News
October 30, 2016

404 – Not found!

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My records tell me this is weekly tip number 404. Apart from being somewhat bemused that I am still writing them after 8 years, it reminds me of the eponymous internet error. A 404 error indicates that you could communicate with the web server, but the server could not find what was requested. The thing

October 23, 2016

Mind the gap!

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Last week, several people mentioned silos to me. The kind that exist in organisations. The kind they blamed for many problems. And they said, "We must tear down the silos". But the silos are, to some extent, inevitable. A different culture is required in accounts, sales, research, and the factory. The problem is not the

October 16, 2016

I want them to stop doing that!

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Ever tried to stop someone, even yourself, doing something? Tough, isn't it. Stopping something leaves a vacuum, and the thing that fits that vacuum perfectly, is (you guessed it) the old behaviour. Instead, create a new behaviour. Ideally, design the new behaviour so that doing it means the old one cannot also be done. So

October 14, 2016

If you had trouble accessing our online tools…

Please accept our apologies if you have been unable to access the Alchemy Learning Pathway or the Alchemy Performance Assistant over the last day or so. Along with many others all over the world, our online tools have had their HTTPS certificates incorrectly revoked. This meant that for a number of our customers their browsers no longer trusted our

October 9, 2016

Can you see nostril hairs?

Someone told me once "If you have a problem, and you can see the hairs in its nostrils, you are too close. Back off!" What problem are you holding too close? So close that you can no longer see the edges? Every problem has edges, and you need to see outside those boundaries in order

October 2, 2016

The first steps to being great

We notice people who do great things. However, it is easy to forget that they were not doing great things when they started. So until the really great stuff comes along, do the not-so-great stuff. Doing the not-so-great stuff can lead to the great stuff, especially when you do it well and do it with