Blog and News
October 28, 2012

A lesson from Autumn

The clocks have changed here in the UK, the leaves are turning orange and falling. Winter is coming. Trees shed their leaves to withstand the winter weather, and then regrow anew in the spring. Perhaps there is a lesson here for us, even though we don't have leaves. What do you need to shed to

October 26, 2012

How to support new managers

Moving from 'doing the doing' to 'leading others to do the doing' is one of the biggest steps in the leadership pipeline and requires a great deal of direction and support. First line managers are good at their old job and used to being seen as a top performer, why else would they have been

October 23, 2012

TJ Feature article: A vital distinction

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If you are involved with selecting a computerised system to provide information to people so they can do their job better, or you are seeking better usage of a system that is already in place, understanding the difference between e-learning and e-reference could affect your return on investment by thousands of pounds. In October's Training

October 21, 2012

Your emotional fingerprint

People talk about you behind your back. What do they say? When you pick up a glass, you leave a mark - a fingerprint. When you meet people, you leave an emotional fingerprint. What's your emotional fingerprint? What does that get people talking about when you are not there? People usually say nicer things about

October 16, 2012

A vital distinction

We just had another article published in the Training Journal (UK) October issue :-) This is based on a Best Practice Guide I wrote some time ago about the difference between eLearning and eReference. When we started doing our market research many years ago prior to building our online management support tool, I noticed that

October 14, 2012

Making sense of your life

Sometimes it seems we are on this endless treadmill that just seems to go faster and faster, with more and more happening at work and at home. We hear people say "I just don't have time to think". And yet, I have never heard this from a truly successful person. They protect their reflection time

October 12, 2012

What’s Really Important?

By guest author, Arielle Essex ( Every so often, it's a great idea to re-evaluate where we are going and what we are doing. To take stock of what's what and get clear on our priorities helps prevent getting stressed and overwhelmed. "The range of what we think and do is limited by what we

October 11, 2012

Leadership is not a panacea

In a recent opinion piece for ILM’s The Edge Online I discussed why leadership alone won't solve every organisational problem. It’s clear that developing better leaders is a sure-fire way to improve organisational success. But that’s not all that is needed. If leadership is seen as “the only way out of this mess” and so

October 7, 2012

Solutions to fishy problems

Managers deal with problems. And we all know that it is better to fix the underlying cause of a problem than just deal with the symptoms. One of the best tools to find the underlying cause is to use the deceptively simple 'five whys' technique that originated at Toyota. Think of a problem you are

October 4, 2012

Should leaders be specialists?

I got into a discussion online on that age old question as to whether a leader needs to be a specialist in the technical areas worked on by the team they are leading. I certainly know at first hand several situations where a generalist took over a department and did a better job than their