Blog and News
April 17, 2011

Getting people doing what you want

In a nutshell, employees do what is measured, incentivised and celebrated. Write a list of these... >What do you measure? >What do you incentivise? >What do you celebrate? Are they focussed on the results you want? Do you do enough of each? Are they in balance? What could you add or change to get better

April 10, 2011

Ostriches don’t do difficult conversations

There are those times when you know that you should talk with someone, but don't. One reason is denial which is what the ostrich is famed for. However, probably the main reason we avoid those difficult conversations is that we imagine them turning out badly. So instead, imagine them turning well. To do this, mentally

April 3, 2011

We need a strategy to fix this

"We need a strategy to fix this" - But what is a strategy anyway? I notice that many people get confused between strategy and planning. Given an objective, and asked to figure out how to make it happen, they immediately launch into planning, which means they missed a crucial step. The full process is (in