Blog and News
August 31, 2010

Line managers who are not interested

I received this email from an Alchemy subscriber... Have you ever looked at Line Managers (LMs) who simply aren't interested in being LMs? They neglect their staff; don't answer calls, don't reply to emails or just send one liners, don't accept meeting requests and simply are not available to assist? I sent these off the

August 29, 2010

The bullying boss. What can you do?

I heard a heart rending story the other day from someone who was being bullied at work by his boss. His life was greatly affected by it... you could even say he was miserable. And to show you that the stereotypes are often wrong, his boss is a woman. Bullying, sadly, is alive and well

August 26, 2010

Stupid stuck states

"Only two things are infinite, the universe and human stupidity, and I'm not sure about the former." Albert Einstein A stuck state means there are stupid thoughts at work. Even the most intelligent people can have blinkered areas where thinking becomes limited, where certainty rules, and where there's a lack of open mindedness. Until these

August 22, 2010

Smile… it’s good for you

Most people smile much less often than they think, yet smiling is important for building rapport and helping others to feel comfortable.

August 15, 2010

When they come and ask you what to do

When they come and ask for help, you have a great opportunity to focus on training your team to think through problems. Unfortunately, that’s the very time when it’s easiest to just tell them what to do.

August 8, 2010

People like you when you talk solutions

Do you habitually talk about problems, or talk about solutions? Problem talk includes descriptions of what the problems are, analysis of where they came from, elaboration of the effects they are having, how people feel about them, and speculation about what they are leading to. It is any talk that puts the focus on the

August 1, 2010

And the circus came to town

If you find out what people want to see at the circus, that's market research. If your circus is coming to town and you paint a sign saying "Circus coming to the Fairground Saturday", that's advertising. If you put the sign on the back of an elephant and walk it into town, that's promotion. If