Mark Twain said “It is not what we don’t know that gets us into trouble. It is what we think we know for sure.” What we think we know for sure becomes a blind spot because we stop examining it, and we all have these blind spots. Many of them.
Business thrives on reports and most ideas need to be written down at some stage if they’re to be implemented. The more change is going on, the more senior people feel in need of information, and they ask for reports. If they get a poorly structured and difficult to read report, what would they think
I met many new people at a wedding last weekend. And I can’t remember most of their names. Does this happen to you? For the most part, names are arbitrary. Because the information itself isn’t meaningful, you have to make a special effort to create meaningful connections in order for the memory to ‘stick’.