At work, or at home, how often do we really listen – with empathy and sincere interest? How do we feel when someone listens to us in that way?
We all have the experience of applying a solution to a problem, and the problem gets worse. With hindsight we look back, and realise that we came up with a solution without properly understanding the cause of the problem.
Think of your own experience, and things you have done that you later wondered why you did something so stupid. Chances are, the ‘stupidity’ was the result of a strong emotional loading. You got ‘carried away’. Fear, love, anger, sadness, excitement, despair, lust, envy are all emotions that can get you carried away if they