Blog and News
September 19, 2009

Motivating with recognition

Time after time, surveys show that people want recognition from their job, and this is often highest on the list, well ahead of an increased pay packet. Employee recognition is not just a nice thing to do for people. Employee recognition is a communication tool that reinforces the most important outcomes people create for your

September 19, 2009

Leading beyond authority

People who lead beyond their authority can produce change beyond their direct circle of control. To do this requires a different kind of leadership, with a different set of perceptions, skills and talents. It is about leading within a larger network, not just leading your team or your department. The wider your sphere of influence

September 12, 2009

A key to learning

When we learn something we often go through some specific stages. These stages form a learning cycle. One of the critical stages for learning effectively is Reflection on what happened when you try something new. Some people do this naturally, while others just move on. People who grow faster invest the time to reflect on

September 12, 2009

Problems with meetings?

Probably the most common problem with meetings is that they overrun. The agenda, if there is one, is not completed. People leave feeling like it was largely a waste of time and they would have been more productive doing something else. They will blame whoever was running the meeting. Or maybe if it is endemic

September 6, 2009

Moments of truth

Whenever a customer interacts with an organisation, there is a ‘moment of truth’. The customer will form an impression of how it was to do business with that organisation. They will tell others, and decide if they want to continue being a customer. For an organisation to be successful, customers must feel that these moments

September 3, 2009

Halo and horns effect

Sometimes we just instinctively like someone, or we draw a favourable conclusion about them because of the school they went to, or the way they shake hands, or a movie they say they like. Sometimes the opposite happens and we dislike them based on similar small isolated cues. People in recruitment call this the ‘Halo