Some say “What gets measured gets done.”

So only measure things that matter.

Peter Drucker said “There is nothing so useless as doing efficiently that which should not be done at all.”

Also be careful that measuring something does not take attention away from critical things that are not being measured.

What is critical and how can you measure it so it gets energy?

People will react when you measure an activity. So when you put a measure in place, make sure it encourages the kind of behaviour you want more of, and discourages the behaviour you want less of.

What do you measure and why?

What do your people THINK you measure, or place importance on, and are they right?

More on performance measurement, and a common mistake

My very best wishes, Paul
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